Poor listening

Lack of time

Nervousness

Reluctant to read

Dress too casually

Lie about abilities to get job

Be confident

Too excessive in gesture

Message is clear and direct

Message is ambiguous

Sender attacks receiver

Receiver doesn?t listen to sender

Keep email short

Send virus infected mail

Forward false messages

Use all caps or small letter in email

Message is ambiguous

Sender is positive towards receiver

Receiver doesn't listen to sender

Sender attacks receiver