Keep email short

Send virus infected mail

Forward false messages

Use all caps or small letter in email

Message is ambiguous

Sender is positive towards receiver

Receiver doesn't listen to sender

Sender attacks receiver

Message is ambiguous

Message is clear and direct

Receiver is open to listen

Sender is positive towards receiver

It is quick

It is for record

It is direct

Feedback is immediate

Anxiet

Attitude

Attention

Adjustment